Lo mhlahlandlela osebenzayo uhlola ubude besikhathi obujwayelekile bokuqeqeshwa kobuhlakani bemizwa. Yethula isihloko sokuqeqeshwa kobuhlakani bemizwa futhi ihlose ukunikeza abafundi umbono ocacile wokuthi kuthatha isikhathi esingakanani ukuqeda ukuqeqeshwa okunjalo. Umhlahlandlela unikeza ulwazi oluwusizo nezeluleko ezisebenzayo kulabo abafuna ukuthuthukisa ukuhlakanipha kwabo ngokomzwelo.
Incazelo yobuhlakani bemizwa
Chaza ubuhlakani bomzwelo ngokuchaza ukuthi kungani bubalulekile emhlabeni womsebenzi.
- Ubuhlakani bomzwelo busho ikhono lokubona, ukuqonda nokulawula imizwa yomuntu siqu, kanye neyabanye.
- Khuthaza abantu ukuthi baqaphele imizwa yabo neyozakwabo, ukuze bakhuthaze ukusebenzisana okuhle nokukhiqizayo.
- Ubuhlakani bomzwelo bukuvumela ukuthi ulawule kangcono ingcindezi, uthuthukise ukuxhumana futhi uqinise ubudlelwano phakathi kwabantu eqenjini.
- Kubalulekile kumakhono anjengobuholi, ukuxazulula izingxabano kanye nokuthatha izinqumo ngempumelelo.
- Siza abasebenzi bathuthukise ukuhlakanipha kwabo ngokomzwelo ngokuqeqeshwa kokuphathwa kwemizwelo, ama-workshops kanye nemikhuba.
Ukuqeqeshwa kuhloswe
Chaza imigomo ejwayelekile yokuqeqeshwa kobuhlakani bemizwa kanye nezinzuzo ezizilethayo. Chaza amakhono abalulekile athuthukisiwe kulolu hlobo lokuqeqeshwa nokuthi angasetshenziswa kanjani empilweni yobungcweti neyomuntu siqu.
- Ukuqonda imizwa: Thola imizwa, izimbangela zayo kanye nomthelela wayo ekuziphatheni.
- Ukulawula Imizwa: Funda ukulawula ukusabela kwemizwa futhi usebenzise amasu okulawula ingcindezi.
- Hlakulela uzwela: Hlakulela ikhono lokuzibeka ezicathulweni zabanye abantu futhi uqonde imizwa yabo.
- Thuthukisa ukuxhumana: Zijwayeze amasu okuxhumana asebenzayo ukuze uthuthukise ubudlelwano obuvumelanayo phakathi kwabantu.
- Ukwakha Ukuqina: Thuthukisa ikhono lokubuyela emuva ekuhlulekeni noma ezimeni ezinzima.
Ngokuqedela ukuqeqeshwa kobuhlakani bomzwelo, ababambiqhaza bangazuza ekuphathweni okungcono kobudlelwane phakathi kwabantu, ukuxhumana okuphumelelayo, ukunciphisa ukucindezeleka kanye nokwandisa ukuzethemba. Lawa makhono abalulekile empumelelweni ngokomsebenzi nangokomuntu siqu, ngokugqugquzela indawo yokusebenza enhle kanye nobudlelwano obuvumelanayo nabanye.
Isikhathi esimaphakathi sokuqeqeshwa
Bonisa ubude besikhathi obujwayelekile bokuqeqeshwa kobuhlakani bemizwa kanye nezici ezingaba nomthelela wobude baso. Ukuqeqeshwa kobuhlakani bemizwa ngokuvamile kuthatha noma yikuphi ukusuka ezinsukwini ezimbalwa ukuya emavikini ambalwa, kuye ngezici ezihlukahlukene. Ukuze uthole ubude besikhathi obuthile, kunconywa ukuthi uthintane nohlelo olukhethiwe lokuqeqesha. Izici ezithonya ubude bokuqeqeshwa kobuhlakani bomzwelo zihlanganisa izinga lokujula kanye nolwazi olukhethekile lokuqukethwe, indlela yokufundisa esetshenziswayo, ulwazi lwabaqeqeshi, kanye nenani lamahora okuqeqeshwa ngosuku. Ezinye izinhlelo zingase futhi zinikeze amaseshini okulandelela noma izivivinyo okufanele ziqedwe ngaphandle kwamaseshini okubukana ubuso nobuso, okungase kube nomthelela kuso sonke isikhathi sokuqeqeshwa.
Okuqukethwe kokuqeqesha
Imininingwane ngamamojula amakhulu nezihloko ezivezwa ngesikhathi sokuqeqeshwa kobuhlakani bemizwa. Qala ngokuchaza izinto eziyisisekelo zobuhlakani bemizwa, ngokugxila ekuqondeni imizwa, ukuphathwa kwemizwelo, kanye nokuzazi wena. Sebenzisa izibonelo zangempela ukuze ubonise le mibono, njengokuqaphela imizwa yakho siqu ezimweni ezicindezelayo, ukufunda ukuyilawula ngendlela eyakhayo, nokuthuthukisa uzwela olungcono kwabanye.
Okulandelayo, khuluma namakhono athambile obuhlakani bemizwa, uqokomisa ukubaluleka kokuxhumana okusebenzayo, ukuxazulula izingxabano, nokusebenzisana. Isibonelo, khombisa indlela yokuthuthukisa ukuxhumana phakathi kwabantu ngokulalela ngenkuthalo ozakwenu, ukuveza izidingo ngokucacile, nokusebenza njengeqembu ukufeza izinhloso ezifanayo. Okokugcina, ungakhohlwa ukufaka izivivinyo ezingokoqobo ukuze uvumele ababambiqhaza ukuthi bazilolonge lawa makhono futhi bawahlanganise empilweni yabo yobungcweti neyomuntu siqu.
Izindlela zokufundisa
Khomba izindlela ezahlukene zokufundisa ezisetshenziswa ukufundisa ubuhlakani bomzwelo:
- Indlela yokuhlangenwe nakho : Khuthaza abafundi ukuthi babe nolwazi lwezinzwa ukuze baqonde kangcono imizwa yabo.
- Indlela yokubona : Bameme ukuthi bacabange futhi bahlaziye ukusabela kwabo ngokomzwelo.
- Indlela yokusebenzisana : Khuthaza ukuxoxisana nezingxoxo zamaqembu ukuze babelane ngolwazi oluthinta imizwa.
- Indlela yokudala : Khuthaza ikhono lokusungula labafundi ngokusebenzisa ubuciko, umculo noma idrama ukuveza nokuhlola imizwa yabo.
- Indlela yokuqonda : Bafundise ukubona nokuphatha imizwa yabo usebenzisa amathuluzi namasu athile.
Ngokuhlanganisa lezi zindlela ezihlukene, othisha banganikeza ukufunda okubanzi nokuhlukahlukene ukuthuthukisa ubuhlakani bemizwa yabafundi babo.
Certification
Chaza ukuthi zikhona yini izitifiketi ezisemthethweni zobuhlakani bemizwa nokuthi zingatholakala kanjani.
Ukuze uthole isitifiketi esisemthethweni kubuhlakani bemizwa, kunconywa ukuthi ufune izinhlangano ezaziwayo kulo mkhakha njenge-Institute for Emotional Intelligence and Research (IIEC) noma i-International Association for Emotional Intelligence (AIIE). Okokuqala, kufanele ulandele ukuqeqeshwa okugunyazwe yilezi zinhlangano, okuzokunikeza ulwazi oludingekayo kule ndawo. Ngemva kokuqeda ukuqeqeshwa, uzodinga ukuthatha ukuhlolwa okusemthethweni ukuze uhlole amakhono akho obuhlakani bemizwa. Uma usuphumelele ukuhlolwa, uzothola isitifiketi sakho esisemthethweni sobuhlakani bemizwa, okukuvumela ukuthi ubonise amakhono akho nobungcweti kule ndawo.
Amathuba emisebenzi
- Hlola izikhundla zobuholi: Bheka izikhundla zobuholi noma zokuphatha ezinkampanini ezazisa ubuhlakani bemizwa.
- Khulisa ibhizinisi lakho: Sebenzisa amakhono akho obuhlakani bemizwa ukuze wakhe ibhizinisi eligxile empilweni, ukuqeqesha, noma ukuqeqeshwa.
- Iba Umqeqeshi Wezobunhloli Bomzwelo: Thola isitifiketi sokuqeqesha ukuze usize abantu ngabanye bathuthukise amakhono abo emizwa.
- Sebenza ezinsizeni zabantu: Bheka izikhundla zochwepheshe bezinsiza zabantu lapho ungasebenzisa khona ubuchwepheshe bakho ekuhlakanipheni kwemizwa ukuze uthuthukise isiko lenhlangano.
- Yiya ezingqungqutheleni nasekuqeqeshweni: Hlala unolwazi mayelana nezitayela zakamuva zobuhlakani bemizwa ngokuhambela imicimbi nokuhambela ukuqeqeshwa okukhethekile kulo mkhakha.
Izinzuzo zokufunda
Sengiphetha, ubude besikhathi obujwayelekile bokuqeqeshwa kobuhlakani bemizwa ngokuvamile busukela emavikini ambalwa kuye ezinyangeni ezimbalwa, kuye ngohlelo olukhethiwe. Kubalulekile ukugcizelela ukubaluleka kwalokhu kuqeqeshwa ekuthuthukisweni komuntu siqu nangokomsebenzi. Ngokuqinisa ikhono lokubona, ukuqonda nokuphatha imizwa, abantu bangathuthukisa ubudlelwano babo nabanye abantu, inhlalakahle yengqondo nokusebenza komsebenzi. Ngakho-ke ukutshala imali ekuqeqesheni ubuhlakani bemizwa kungaba yisinqumo esihlakaniphile kulabo abafisa ukuthuthuka futhi bachume kokubili ngokomuntu siqu nangokomsebenzi.
Ama-Outils avikela
Izeluleko ezisebenzayo namathiphu
Umhlahlandlela wokusebenzisa ukuqeqeshwa kobuhlakani bemizwa
- Ngena kuwo wonke amakilasi : Ukuze uzuze ngokugcwele ekuqeqesheni ubuhlakani bemizwa, kubalulekile ukuya kuzo zonke izifundo ezinikezwayo
- Ukusebenzisa izifundo : Kubalulekile ukusebenzisa amasu nemibono efundwe ngesikhathi sokuqeqeshwa empilweni yansuku zonke
- Shintshanisa nabanye ababambiqhaza : Ukushintshana nabanye ababambiqhaza kukuvumela ukuthi wabelane ngolwazi, iseluleko futhi udale inethiwekhi yokusekela
- Bheka izinsiza ezengeziwe : Ukuze ujulise ulwazi lwakho, kunconywa ukuthi ubheke izincwadi ezengeziwe, izindatshana noma amavidiyo ngendaba yobuhlakani bemizwa
Imibuzo Evame Ukubuzwa Mayelana Nokuqeqeshwa Kokuhlakanipha Kwemizwelo
Ukukhetha ukuqeqeshwa kobuhlakani bomzwelo okungcono kakhulu okuhlangabezana nezidingo zakho ezithile, kubalulekile ukucabangela izindlela ezimbalwa. Okokuqala, kunconywa ukuthi uhlole idumela nolwazi lwenhlangano noma umqeqeshi ohlinzeka ngokuqeqeshwa. Kubalulekile ukuqinisekisa ukuthi banamakhono adingekayo ukuze balethe okuqukethwe okuyikhwalithi.
Okulandelayo, kufanelekile ukuhlola uhlelo lokuqeqesha. Lokhu kufanele kufake izici ezibalulekile zobuhlakani bemizwa, njengokuzazi wena, ukuphatha imizwelo, ubudlelwano phakathi kwabantu kanye nokwenza izinqumo. Kuyasiza futhi ukuhlola ukuthi ukuqeqeshwa kunikeza izivivinyo ezingokoqobo kanye nezimo zokuthuthukisa ukufunda.
Ngaphezu kwalokho, kuyanconywa ukuthi uthintane nokubuyekezwa kwababambe iqhaza phambilini ukuze uthole ukwaziswa okwengeziwe kokuhlangenwe nakho kwabo kanye nezinzuzo abazizuzile ekuqeqeshweni. Okokugcina, kubalulekile ukucabangela izinjongo zakho kanye nalokho okulindele ukuze ukhethe ukuqeqeshwa okuhambisana kangcono nezidingo zakho ezithile mayelana nokuhlakanipha kwemizwa.
Ubuhlakani bomzwelo busho ikhono lokubona, ukuqonda nokulawula imizwa yomuntu siqu kanye neyabanye, kuyilapho ukuhlakanipha kwengqondo kuthinta ikhono lokucabanga ngokunengqondo, ukuxazulula izinkinga kanye nokuzuza ulwazi. Kafushane, ubuhlakani bomzwelo bumayelana nemizwa nobudlelwano phakathi kwabantu, kuyilapho ubuhlakani bengqondo bumayelana namakhono ajwayelekile obuhlakani nawokuqonda.
Kunamazinga amahlanu obuhlakani bemizwa: ukuzazi, ukuzithiba, ugqozi, uzwela kanye namakhono okuxhumana nabantu.
Ukuze uthuthukise la mazinga, kunconywa ukuba usebenzise ingqondo ukuze uthuthukise ukuzazi, ulawule ukucindezeleka kanye nemizwa engemihle ukuze uqinise ukuzithiba, ubeke imigomo ekhuthazayo ukuze ukhuthaze ugqozi, ujwayeze ukulalela okukhuthele ukuthuthukisa uzwela, nokusebenza ngamakhono okuxhumana ukuze uthuthukise inhlalakahle yomphakathi. amakhono. Lawa makhono angaqiniswa ngokuzijwayeza njalo, ukuqeqeshwa nokusekelwa ngumqeqeshi noma umelaphi.
Ukuhlanganisa imibono yobuhlakani bemizwa kwisiko lenkampani, kubalulekile ukukhuthaza ukuxhumana okuvulekile nokusobala phakathi kwabasebenzi nabaphathi. Kubalulekile futhi ukukhuthaza ukuthuthukiswa kwamakhono angokomzwelo, njengokulawula ukucindezeleka, ukuxazulula izingxabano nokuzwelana, ngokuqeqeshwa kanye nama-workshops. Ngokukhuthaza indawo yokusebenza eyazisa futhi eqaphela imizwa, izinkampani zingathuthukisa ukwaneliseka kwabasebenzi, ukusebenzisana kanye nokusebenza kukonke.