Gxila emhlabeni othakazelisayo wobuhlakani bemizwa ngalesi sihloko esihehayo. Thola ukuthi lokhu kuqeqeshwa kungakusiza kanjani ukuthi uqonde kangcono futhi ulawule imizwa yakho, kanye neyalabo abaseduze kwakho. Lungiselela ukuhlola indlela eya ebudlelwaneni obanelisayo kanye nokuziqonda kangcono wena.
Kuyini ubuhlakani bemizwa?
Ezweni lapho amakhono obuchwepheshe engasaneli, ubuhlakani bemizwa buya ngokuya bubaluleke kakhulu. Kodwa kuyini ukuhlakanipha ngokomzwelo? Iquketheni futhi kungani ibalulekile ezimpilweni zethu zansuku zonke, kungaba ngokomsebenzi noma ngokomuntu siqu?
Incazelo yobuhlakani bemizwa
Ukuhlakanipha kwemizwelo, okwaduma isazi sokusebenza kwengqondo uDaniel Goleman, kubhekisela emandleni okubona, ukuqonda nokulawula imizwelo yomuntu siqu, kanye neyabanye. Ihlukaniswe yaba izingxenye ezine ezibalulekile:
- Ukuzazi : ikhono lokubona imizwa yomuntu kanye nomthelela wayo emicabangweni yomuntu nasekuziphatheni kwakhe.
- Ukuzithiba : ikhono lokulawula imizwa yomuntu, ukulawula ukucindezeleka nokulawula imizwa yomuntu.
- Uzwela : ikhono lokuqonda imizwa yabanye, ukuzibeka endaweni yabo kanye nokusabela ngendlela efanele.
- Ukuphathwa kobudlelwano : ikhono lokwakha ubudlelwano obuhle, ukuxhumana ngempumelelo nokuxazulula izingxabano ngendlela eyakhayo.
Ukubaluleka kobuhlakani bemizwa empilweni yobungcweti
Ezweni lomsebenzi, ubuhlakani bomzwelo sebuyinto ebaluleke kakhulu. Izinkampani eziphumelele kakhulu manje zifaka leli khono kunqubo yazo yokuqasha nokukhushulwa. Nazi ezinye izizathu zokuthi kungani ubuhlakani bemizwa bubalulekile emsebenzini:
- Ubuholi obusebenzayo : Abaholi abanobuhlakani obuphezulu bemizwa bayakwazi ukugqugquzela amaqembu abo, balawule ukungqubuzana futhi bakhuthaze ukwethembana.
- Ukulawula ingcindezi : ngokulawula imizwa yethu, sikuhlomele kangcono ukubhekana nengcindezi nezimo zokungqubuzana.
- Ukuxhumana okuphumelelayo : ukuqonda nokuphatha imizwa yabanye kukuvumela ukuthi usungule ubudlelwano obuvumelanayo, ukhuthaze ukubambisana futhi ugweme ukungezwani.
Ukubaluleka kobuhlakani bomzwelo empilweni yomuntu siqu
Ngaphandle kwesimo sobuchwepheshe, ubuhlakani bomzwelo bunomthelela omkhulu ebudlelwaneni bethu nabanye abantu, inhlalakahle yethu yemizwa kanye nezinga lethu lempilo. Nazi izibonelo eziphathekayo zokubaluleka kwayo empilweni yomuntu siqu:
- Ubudlelwano bomndeni : ngokukwazi ukubona nokulawula imizwa yakho, uthuthukisa ukuxhumana phakathi komndeni wakho, uthuthukise ubudlelwano obunempilo nobanelisayo.
- Ubudlelwano bothando : uzwela kanye nekhono lokulalela ngenkuthalo amakhono ayisihluthulelo okugcina ubudlelwano bothando obulinganayo nobuvumelanayo.
- Ukulawula ingcindezi : ezweni lapho kunemithombo eminingi yokucindezeleka, ukuzithiba kukuvumela ukuba ubhekane kangcono nobunzima futhi ugcine ukulinganisela ngokomzwelo.
Sengiphetha, ubuhlakani bomzwelo buyigugu langempela ezimpilweni zethu zansuku zonke, kungakhathaliseki ukuthi ngokomsebenzi noma ngokomuntu siqu. Ngokuhlakulela lamakhono, sikuhlomela kangcono ukubhekana nezinselele zesikhathi sethu nokuhlakulela ubuhlobo obucebisayo nobulinganiselayo.
Ukulawula ingcindezi
Ukuqeqeshwa kobuhlakani bomzwelo kuyithuluzi elinamandla lokulawula ingcindezi yansuku zonke. Ngokuyiqonda kangcono imizwa yethu neyabanye, siyakwazi ukwakha amasu asebenzayo okubhekana nezimo ezicindezelayo. Isibonelo, uhlelo lokuqeqesha ukucabangela yohlelo lokusebenza lwe-Headspace ikusiza ukuthi ufunde amasu okuqonda ukuze unciphise ingcindezi nokukhathazeka.
Izinzuzo zokulawula ukucindezeleka:
- Ukwehla kokukhathazeka
- Ukugxilisa ingqondo okuthuthukisiwe
- Ikhwalithi engcono yokulala
Ubudlelwano obuthuthukisiwe
Ubuhlakani bomzwelo buphinde bukhuthaze ukuzwana okwengeziwe nokucebisa ubudlelwano phakathi kwabantu. Ngokuthuthukisa ikhono lethu lokubona nokuphatha imizwa yethu, siyakwazi ukuxhumana ngendlela enozwela neyiqiniso. Isibonelo, ithuluzi likaMarshall Rosenberg Lokukhulumisana Okungenalo Udlame linikeza amasu okuveza izidingo zethu ngendlela ecacile nenenhlonipho.
Izinzuzo Zobudlelwano Obuthuthukisiwe:
- Ukuqinisa ubudlelwano bomphakathi
- Ukuxazulula ukungqubuzana okusebenzayo kakhulu
- Khuphula ukwethembana
Ukwenza izinqumo ngolwazi
Okokugcina, ukuqeqeshwa kobuhlakani bemizwa kusisiza ukuthi senze izinqumo ezinolwazi ngokuhlanganisa imizwa yethu enqubweni yokucabanga. Ngokuqonda izisusa zethu ezijulile nokuhlonza ukuchema kwethu ngokomzwelo, singakwazi ukwenza izinqumo ezihambisana kakhulu nezimiso nemigomo yethu. Isibonelo, uhlelo lokusebenza lwejenali i-Daylio lisivumela ukuthi silandelele imizwa yethu yansuku zonke futhi sihlaziye amaphethini ethu okucabanga ukuze senze izinqumo ezinolwazi.
Izinzuzo Zokuthatha Izinqumo Ezinolwazi:
- Ukunciphisa ukuzisola
- Ukwaneliseka komuntu siqu okuthuthukisiwe
- Ukuqondanisa nezinjongo zethu zesikhathi eside
Sengiphetha, ukuqeqeshwa kobuhlakani bomzwelo kunikeza izinzuzo eziningi ezibonakalayo ekuphileni kwethu kwansuku zonke, kusukela ekulawuleni ukucindezeleka kuya ekuthuthukiseni ubudlelwano nokwenza izinqumo ezinolwazi. Ngokutshala imali ekuthuthukiseni leli khono elibalulekile, singathuthukisa kakhulu inhlalakahle yethu kanye nezinga lempilo.
Izindlela ezahlukene zokuqeqesha
Ubuhlakani bomzwelo buyisici esibalulekile ekuthuthukisweni komuntu siqu nangokomsebenzi. Ukuthola amakhono obuhlakani bemizwa, kubalulekile ukukhetha indlela yokuqeqesha efanele. Ziningi izindlela ezitholakalayo, ezihlanganisa ukuqeqeshwa nge-inthanethi, ukuqeqeshwa komuntu mathupha kanye nama-workshops asebenzayo. Indlela ngayinye inezinzuzo zayo futhi ifanele izinhlobo ezahlukene zabafundi.
Ukuqeqeshwa okuku-inthanethi
Izifundo zokuqeqeshwa eziku-inthanethi ziya ngokuya ziduma ngenxa yokufinyeleleka kwazo nokuvumelana nezimo. Nazi ezinye izinzuzo zale ndlela:
- Ukuvumelana nezimo ngehora: Abafundi bangaqeda izifundo ngejubane labo, elilungele labo abaneshejuli ematasa.
- Izindleko ezincishisiwe: Ukuqeqeshwa okuku-inthanethi kuvame ukubiza kancane kunokuqeqeshwa ubuso nobuso, okwenza kufinyeleleke kubabukeli abaningi.
- Ukukhetha okubanzi kwezinhlelo: Amapulatifomu afana ne-Coursera, i-Udemy, ne-LinkedIn Learning inikeza izifundo ezihlukahlukene zobuhlakani bemizwa, eziklanyelwe amazinga ahlukene wamakhono.
Ukuqeqeshwa ubuso nobuso
Ukuqeqeshwa komuntu siqu kunikeza umuzwa wokufunda ogxile kakhulu futhi osebenzisanayo. Nazi ezinye izinzuzo zale ndlela:
- Ukusebenzisana okuqondile: Abahlanganyeli bangaxhumana ngqo nomqeqeshi nabanye abafundi, ngaleyo ndlela bakhuthaze ukucobelelana ngemibono nokwabelana ngolwazi.
- Impendulo yesikhathi sangempela: Abaqeqeshi banganikeza impendulo esheshayo, ekhuthaza ukufunda nokuqhubeka.
- Izingosi: Ukuqeqeshwa ubuso nobuso kunikeza ithuba lokuhlangana nokuxhumana nabanye ochwepheshe kulo mkhakha.
Ama-workshops asebenzayo
Ama-workshops asebenza ngezandla ahlanganisa ithiyori nokuzijwayeza ukuze uthole ulwazi olucebisayo lokufunda. Nazi ezinye izinzuzo zale ndlela:
- Ukusetshenziswa kwemibono ngokukholeka: Abahlanganyeli banethuba lokuzijwayeza amakhono abawafundile, aqinisa ukufunda.
- Ukuzivocavoca okusebenzisanayo: Imihlangano yokucobelelana ngolwazi esebenzayo ivamise ukuhlinzeka ngokuzivocavoca okusebenzisanayo, ukudlala indima ethile kanye nokulingisa ukwenza ukufunda kube namandla.
- Impendulo yomuntu siqu: Abaqeqeshi banganikeza impendulo yomuntu siqu ekusebenzeni kwabahlanganyeli, ibasize bathuthuke.
Ngokukhetha indlela efanele yokuqeqeshwa kobuhlakani bomzwelo, uzokwazi ukuthuthukisa amakhono akho futhi ufeze ngempumelelo izinhloso zakho zobungcweti nezomuntu siqu.
Ungakhetha kanjani ukuqeqeshwa kobuhlakani bakho bemizwa
Uma kuziwa ekukhetheni ukuqeqeshwa kobuhlakani bomzwelo, kubalulekile ukuthi ucabangele izindlela ezimbalwa ukuze uthole leyo ehlangabezana kangcono nezidingo zakho nalokho okulindele. Nazi ezinye izinto okufanele uzicabangele:
1. Idumela lomqeqeshi
Kubalulekile ukuthola ngesizinda nolwazi lomqeqeshi ohlinzeka ngoqeqesho. Bheka ulwazi mayelana nekhono labo emkhakheni wobuhlakani bemizwa, iziqu zabo kanye nekhono labo lokudlulisa ulwazi ngempumelelo.
Isibonelo esiphathekayo: Ukuqeqeshwa kwe-“EmoLeadership” okuhlinzekwe isikhungo esidumile se-Emotional Intelligence Academy, esiholwa isazi sokusebenza kwengqondo esidumile uDkt. Jean Dupont, kuqashelwa ngendlela engokoqobo kanye nemiphumela yaso ekholisayo.
2. Okuqukethwe kohlelo
Hlaziya okuqukethwe kokuqeqeshwa ngokuningiliziwe ukuze uqinisekise ukuthi kufana nezinjongo zakho zokufunda ubuhlakani bemizwa. Hlola ukuthi izihloko ezihlanganisiwe zifanelekile yini, zamanje futhi zijulile.
Isibonelo esibonakalayo: Ukuqeqeshwa "Lawula imizwa yakho emsebenzini" okuvela enkampanini i-EmoSkills kunikeza uhlelo oluphelele oluhlanganisa amasu okulawula ingcindezi, ukuxhumana okungenalo udlame nobuholi bemizwa.
3. Impendulo evela kubahlanganyeli
Bheka ukubuyekezwa kanye nobufakazi babahlanganyeli bangaphambili ukuze uthole umbono ophathekayo wekhwalithi yokuqeqeshwa kobuhlakani bemizwa. Impendulo izokuvumela ukuthi uhlole umthelela nokusebenza ngempumelelo kokuqeqeshwa.
Isibonelo Sokhonkolo: Abahlanganyeli bokuqeqeshwa kwe-“EmoMastery” abavela enhlanganweni ye-EmoSuccess bancoma indlela yokusebenzisana neyomuntu siqu yomqeqeshi, kanye namathuluzi angokoqobo anikeziwe ukuze bathuthukise ukuhlakanipha kwabo ngokomzwelo nsuku zonke.
Kafushane, ukukhetha ukuqeqeshwa kobuhlakani bomzwelo okufanele kuhilela ukucabangela idumela lomqeqeshi, okuqukethwe kohlelo kanye nempendulo evela kubahlanganyeli. Ngokulandela lezi zindlela zokuhlola, uzokwazi ukukhetha ukuqeqeshwa okuhambisana nezidingo zakho futhi utshale imali ngokugcwele ekuthuthukisweni kwakho komuntu siqu nangokomsebenzi.
Isifinyezo Sezinzuzo Zobuhlakani Bomzwelo
Sengiphetha, lesi sihloko sigcizelele ukubaluleka kokuqeqeshwa kobuhlakani bomzwelo ekuthuthukisweni komuntu siqu nangokomsebenzi. Uveze izinzuzo zokuqeqeshwa okunjalo, ikakhulukazi mayelana nokulawula imizwa, ukuxhumana nobudlelwano phakathi kwabantu. Ukukhetha ukuqeqeshwa okuhambisana nezidingo zakho, kubalulekile ukuthi ucabangele izinjongo zakho, izinga lakho lesipiliyoni kanye nezindlela zokufundisa ezinikezwayo. Ngokutshala imali ekuqeqesheni ubuhlakani bomzwelo, wonke umuntu uzokwazi ukuthuthukisa amakhono akhe angokomzwelo futhi athuthukise izinga lakhe lempilo.
Imibuzo Evame Ukubuzwa Mayelana Nokuqeqeshwa Kokuhlakanipha Kwemizwelo
Ubuhlakani obungcono bemizwa endaweni yobungcweti kunezinzuzo eziningi. Abantu abahlakaniphe kakhulu ngokomzwelo ngokuvamile bayakwazi kangcono ukuphatha ukucindezeleka nezimo zokungqubuzana. Bayakwazi futhi ukuqonda kangcono nokulawula imizwa yabo, okungabasiza benze izinqumo ezicabangelayo futhi bathuthukise ubudlelwano babo nabanye abantu. Ukwengeza, ukuhlakanipha okungokomzwelo okuthuthukisiwe kungakhuthaza isimo esihle somsebenzi, kuqinise uzwela nokuxhumana phakathi kweqembu, futhi kuthuthukise ukukhiqiza okuphelele.
Abaqeqeshi abahilelekile kulokhu kuqeqeshwa ngokuvamile banesipiliyoni esiqinile kulo mkhakha othintekayo, kanye namakhono okufundisa afakazelwe. Bavame ukusebenza ochwepheshe noma ochwepheshe abanolwazi, abanobungcweti obaziwayo endabeni yesifundo. Abanye abaqeqeshi bangase futhi babambe izitifiketi ezithile noma amadiploma ahlobene netimu yokuqeqeshwa.
Ngesikhathi sokuqeqeshwa kobuhlakani bomzwelo, izingqikithi eziyinhloko ezihlanganiswayo ngokuvamile ziwukuqashelwa nokuphathwa kwemizwelo, ukuthuthukiswa kozwela, ukuxhumana okuphumelelayo, ukulawula ukucindezeleka, ukuxazulula izingxabano, ukuthatha izinqumo unolwazi kanye nokukhuthaza inhlalakahle engokomzwelo. Lezi zihloko zihlose ukusiza abantu ngabanye ukuthi baqonde kangcono imizwa yabo kanye neyabanye, bathuthukise ubudlelwano babo nabanye abantu, futhi benze izinqumo ezilinganiselayo nezicatshangelwayo.
Ukuze uhlole umthelela wokuqeqeshwa kubahlanganyeli, kunconywa ukusebenzisa amathuluzi afana nohlu lwemibuzo lokuhlola, ukuhlolwa kolwazi ngaphambi nangemva kokuqeqeshwa, inhlolokhono yomuntu ngamunye noma yeqembu, izinhlolovo zokwaneliseka, kanye nokubona izinguquko ekuziphatheni ngaphakathi kwenhlangano. Lezi zindlela zenza kube nokwenzeka ukulinganisa ngokulinganayo ukusebenza kahle nomthelela wokuqeqeshwa kubahlanganyeli.
Ubude besikhathi sokuqeqeshwa buhluka kuye ngohlelo olukhethiwe. Ngokuvamile, ukuqeqeshwa kungathatha amaviki ambalwa kuya eminyakeni embalwa, kuye ngobungcweti kanye nezinga locwaningo oluqondiwe. Ngokuqondene nefomethi enikezwayo, ingaba ubuso nobuso, ku-inthanethi, okuxubile (okuhlanganisa ukufunda komuntu mathupha kanye nokufunda ibanga), noma itoho noma isikhathi esigcwele. Kunconywa ukuthi ubuze ngokuqondile nesikhungo ukuze uthole ulwazi oluthile mayelana nobude besikhathi nefomethi yokuqeqeshwa oyithandayo.
Amathuba okuthuthukiswa kochwepheshe ngemva kokuqeda ukuqeqeshwa kobuhlakani bemizwa ayathembisa. Ngempela, izinkampani eziningi ziyaqaphela ukubaluleka kwamakhono obuhlakani bemizwa ukuze uphumelele emsebenzini. Ochwepheshe abaqeqeshwe kulo mkhakha bavame ukufunwa ubuholi, ukuphathwa kweqembu, ukuqeqesha noma izikhundla zokubonisana nebhizinisi. Ukwengeza, ukuhlakanipha okungokomzwelo kuyimpahla ebalulekile yokuthuthukisa ukuxhumana phakathi kwabantu, ukuxazulula izingxabano kanye nokulawula ingcindezi emsebenzini. Ngamafuphi, ukuqeqeshwa ekuhlakanipheni ngokomzwelo kungavula amathuba amaningi ochwepheshe futhi kube nomthelela ekuthuthukisweni komsebenzi.